Terms & Conditions
Use of the Valhalla website is subject to the following terms and conditions and by accessing the Valhalla website you agree to be bound by them.
Should you not accept these terms and conditions in full, you do not have permission to access the contents of this website and should cease using this website immediately.
The term ‘We’ refers to Valhalla PCS LLP, the owner of the website whose registered office is Valhalla House, 30 Ashby Road, Towcester, Northampton, NN12 6PG Company Registration Number: OC380193, England and Wales. The term ‘You’ refers to the user or viewer of this website.
Website Terms & Conditions
1. Professional Rules and practice Guidelines
We will observe and act in accordance with the highest of professional standards and accept instructions to act for you on this basis. In particular you give us authority to correct errors made by HMRC where we become aware of them.
2. Investment Business
We are authorised to conduct Investment Business by the Financial Conduct Authority. For designated investment business services we will issue a separate terms of business letter.
Please note that we are not authorised to hold client money in connection with our designated investment business.
Please note that you will have access to the Financial Ombudsman Service.
If you have any questions on this notice or require any further information, please contact us.
3. Commission or Other Benefits
In some circumstances, we or one of our associates may receive commissions or other benefits for introductions to other professionals or transactions we, or such associates, arrange for you. In this case we will notify you in writing of the amount, the terms of payment and receipt of any such commissions or benefits. You agree that we, or our associates, can retain the commission or other benefits without being liable to account to you for any such amounts.
4. Client Monies
We may, from time to time, hold money on your behalf. Such money will be held in trust in a client bank account, which is segregated from the firm’s funds. The account will be operated, and all funds dealt with, in accordance with the Clients’ Money Regulations of the Institute of Chartered Accountants in England and Wales.
To avoid excessive administration, interest will only be paid to you where the amount of interest that would be earned on the balances held on your behalf in any calendar year exceeds £25. Any such interest would be calculated using the prevailing rate applied for small deposits subject to the minimum period of notice for withdrawals. Subject to any tax legislation, interest will be paid gross.
5. Retention of records
During our work we will collect information from you and others acting on your behalf and will return any original documents to you following the preparation and audit of your accounts.
6. Contracts (Rights of Third Parties) Act 1999
Only someone who is a party to this agreement has the right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms. This clause does not affect any right or remedy that exists independently of the Act.
The advice we give you is for your sole use and is confidential to you and will not constitute advice for any third party to whom you may communicate it. We will accept no responsibility to third parties for any aspect of our professional services or work that is made available to them
7. Conflicts of interest and independence
We reserve the right during our engagement with you to deliver services to other clients whose interests might compete with yours or are or may be adverse to yours, subject to 8 below. We confirm that we will notify you immediately should we become aware of any conflict of interest involving us and affecting you.
We confirm that where you give us confidential information, we shall always keep it confidential, except as required by law or as provided for in regulatory, ethical or other professional statements relevant to our engagement.
9. Data Protection
In addition to discharging the services agreed under our engagement, other related purposes included updating and enhancing client records, analysis for management purposes and statutory returns, crime prevention and legal and statutory compliance, and where relevant product providers, solicitors and/or other debt collection agencies, we may obtain, use, process and disclose personal data about you and your employees both manually and by electronic means.
We may also contact you or pass your details to other businesses associated with us to contact you (including by telephone) with details of any other similar products and promotions or for related marketing purposes which we feel may be of interest to you.
If at any time you wish us, or any business associated with us to cease processing your personal data or contacting you for marketing purposes, please contact us.
In order to comply with the Money Laundering Regulations 2007, it is necessary for us to confirm your identity. This is normally done by the production of appropriate documents by yourself which we copy and certify. In certain circumstances it may be necessary for us to do further identification checks and for these we use ID verification software. This will show up as a “soft” enquiry for identification purposes only and will not affect your credit rating in any way.
11. Quality Control
As part of our ongoing commitment to providing a quality service, our files are periodically reviewed by an independent regulatory or quality control body. These reviewers are highly experienced and professional people and, of course, are bound by the same rules for confidentiality as our principals and staff.
12. Intellectual property rights
We will retain all copyright on any document prepared by us during the course of carrying out the engagement save where the law specifically provides otherwise.
13. Internal disputes with a client
If we become aware of a dispute between the parties who own or are in some way involved in the ownership and management of the business, it should be noted that our client is the business and we would not provide information or services to one party without the express knowledge and permission of all parties. Unless otherwise agreed by all parties we will continue to supply information to the normal place of business for the attention of the directors/principals. If conflicting advice, information or instructions are received from different directors/principals in the business we will refer the matter back to the board of directors/the partnership and take no further action until the board/ partnership has agreed the action to be taken.
14. Period of engagement and disengagement
Unless otherwise agreed in the engagement letter our work will begin when we receive your implicit or explicit acceptance of that letter. Except as stated in that letter we will not be responsible for periods before that date.
Each of us may terminate this agreement by giving not less than 21 days’ notice in writing to the other party except where you fail to co-operate with us or we have reason to believe that you may have provided us, or HMRC, with misleading information, in which case we may terminate this agreement immediately. Termination will be without prejudice to any rights that may have accrued to either of us prior to termination.
In the event of termination of this contract, we will endeavour to agree with you the arrangements for the completion of work in progress at that time, unless we are required for legal or regulatory reasons to cease work immediately. In that event, we shall not be required to carry out further work and shall not be responsible or liable for any consequences arising from termination. We will normally issue a disengagement letter to ensure that our respective responsibilities are clear.
Should we have no contact with you for a period of 12 months or more we may issue to your last known address a disengagement letter and hence cease to act.
15. Reliance on advice
We will endeavour to record all advice on important matters in writing. Advice given orally is not intended to be relied upon unless confirmed in writing. Therefore, if we provide oral advice (for example during a meeting or a telephone conversation) and you wish to be able to rely on that advice, you must ask for the advice to be confirmed by us in writing.
16. Help us give the best service
We always wish to provide a high-quality service. If at any time you would like to discuss with us how our service to you could be improved, or if you are dissatisfied with the service you are receiving please let us know by contacting John Fields, Compliance Officer on 01327 354099.
We undertake to investigate any complaint carefully and promptly and do all we can to explain the position to you. If we do not answer your complaint to your satisfaction you may of course take up the matter with the Institute.
Insofar as we are permitted to do so by law or professional guidelines, we reserve the right to exercise a lien over all funds, documents and records in our possession relating to all engagements for you until all outstanding fees and disbursements are paid in full.
Our fees are computed based on the time spent on your affairs by the partners and our staff, and on the levels of skill and responsibility involved. We keep a detailed record of this time. Unless otherwise agreed, our fees will be charged separately for each of the main classes of work described in the engagement letter and will be billed at appropriate intervals during the year. Fees will be subject to the addition of disbursements and VAT. Hourly rates are revised every 1 May and may be revised at other times. We will tell you of any changes to our hourly rates.
Please note: our fees are due on the presentation of our invoice. If payment is not received within 14 days from the date of invoice, interest will be charged at a rate of 1% per month, calculated daily.
Invoices can be paid by bank transfer or cheque, made payable to Valhalla Private Client Services LLP, quoting the invoice number on the reverse.
If we need to do work outside the responsibilities outlined in our engagement letter, we will advise you in advance. This will involve additional fees. Accordingly, it is in your interest to ensure that your records etc are completed to the agreed stage before asking us to commence work.
19. Other services
We shall be pleased to advise you in connection with any other matters which you may wish to refer to us from time to time but will not undertake any work additional to that outlined in the engagement letter without your specific instructions.
If any provision of this engagement letter or enclosed schedules is held to be void, then that provision will be deemed not to form part of this contract.
In the event of any conflict between these terms of business and the engagement letter or appendices, the relevant provision in the engagement letter or schedules will take precedence.
21. Applicable Law
Our engagement with you is governed by, and interpreted in accordance with, English law. The Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning our engagement letter and terms of business and any matter arising from or under them. Each party irrevocably waives any right it may have to object to any action being brought in those courts, to claim that the action has been brought in an inconvenient forum, or to claim that those courts do not have jurisdiction.
Valhalla Private Client Services LLP
30 Ashby Road
Towcester NN12 6PG
Tel: 01327 354099
Fax: 01327 651144