Valhalla Private Client Services LLP respect your privacy and we are committed to protecting your personal data. This privacy notice will inform you how we protect your personal data when you visit our website and advise you of your privacy rights and how the law protects you.
This Policy is in compliance with the Information Commissioners Office (ICO) and General Data Protection Regulation (GDPR) and e-Privacy.
This privacy notice aims to give you information on how we collect and process your personal data through our website, including any data you may provide through our website when you sign up to our newsletter and blog.
It is important that you read this notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, so you are fully aware of how and why we are using your data.
Who we are
You are entering into the Agreement with Valhalla Private Client Services LLP who will be the controller of your personal and/or professional data provided to, or collected by or for, the delivery of our Services. We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions regarding this privacy notice, including any requests to exercise your legal rights, please contact the Data Privacy manager via our Contact form
You have the right to make a complaint to the Information Commissioners Office (ICO) who are the UK supervisory authority for data protection issues. However, we would appreciate it if you would please contact us in the first instance so we have the chance to deal with any concerns you have before you approach the ICO.
Notification of changes
You must keep us informed of any personal data changes during your relationship with us to enable us to ensure that the data we hold about you is accurate and current.
Note: Opting out does not mean you opt out of communication required to perform our services. Opting out means you will cease to receive communications regarding marketing and other services or products offered by Valhalla and information regarding updates from Her Majesty Revenue and Customs (HMRC), the Financial Conduct Authority (FCA) and information pertaining to the financial industry that may be of interest to you.
Third Party Links
This website may also include links to third party websites. You should be aware that clicking on those links or enabling connections may allow third parties to collect or share data about you. We have no control over these third party websites and we are not responsible for their Privacy Policies. We would advise that you should read the privacy notice of every website you visit.
Information We Collect
To provide our services, we must collect, use, store and transfer different kinds of personal data, such as contact details and financial details. Personal data means any information about an individual from which that person can be identified. You provide data in order to create a profile with us to receive services or invest in products. We then use this data to communicate with you regarding services or products.
We only use this data to provide services unless you have opted to provide us with information to receive communications regarding other services, products and updates specifically related to your interests, needs and financial situation.
Identity & Contact Data
To create a profile as a client with Valhalla you provide us with data including your full name, email address, telephone numbers and address.
This includes data we may collect in the course of providing our services to you, or following a request to receive communication regarding relevant services, products or updates.
We collect information about you when you send, receive, or engage with messages in connection with our services, promotion of our services and product offerings, and other marketing activities and your communication preferences.
Information from Others
Service providers, referral partners and other third-party partners may provide data to us including your preferences in receiving marketing from us and your communication preferences.
We collect data through cookies and similar technologies.
Your Device and Location
We receive data from your devices and networks, including location data.
When you visit or leave our website we receive information about your IP address, proxy server, operating system, web browser and add-ons, device identifier and features, and/or ISP or your mobile carrier. If you use our services from a mobile device, that device will send us data about your location.
We are constantly improving our services, which means we get new data and create new ways to use data.
How we collect your personal data
Data collected directly
You may provide us with your personal identity, contact and professional data by completing forms or corresponding with us by phone or otherwise, to submit an enquiry or request marketing information to be sent to you.
How We Use Your Data
Most commonly we will use your personal data to provide you with the services you have contracted into or are about to enter into.
However, we will also use the data where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests or where we need to comply with a legal or regulatory obligation.
Your personal data may be processed for more than one lawful reason depending on the specific purpose for which we are using your data. Please Contact us if you require more details about the legal reasons we are relying on to process your data.
Services and Products
To provide professional services to you in accordance with the agreed contract with you and respond to enquiries submitted either online or via telephone.
We use the data (which can include your communications) needed to investigate, respond to and resolve complaints and service issues (e.g., technical issues using our website, platforms and pages to access your profile, information, or documentation).
Security and Investigations
We use your data (including your communications) to administer and protect our business and website. This includes troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data. This is necessary for our legitimate interests for running our business, provision of administration and IT services, network security and fraud prevention.
We use your data to make suggestions and recommendations to you about services that maybe of interest to you, so we can develop our products / services and grow our business.
We use data analytics to improve our website, products / services, marketing, customer relationships and experiences. This is necessary for legitimate interests to define types of customers for our services and products, to keep our website updated and relevant, to develop our business and to inform our marketing strategy.
Marketing and Advertising
We strive to provide you with choices regarding personal data uses, in particular with marketing and advertising.
We may use your identity, contact details, technical and marketing of communications data to identify what services and products may be of interest to you.
You will receive marketing communications from us if you have requested information from us unless you have opted out of receiving marketing.
You can request that we stop sending you marketing messages at any time by Contacting Us at any time.
We use your information to produce aggregate insights that do not identify you. For example, we may use your data to generate statistical or demographic data for internal purposes.
How We Share Information
We require that all third parties respect the security of your personal data and it is treated in accordance with the law. We do not allow other third parties to use your personal data for their own purpose and only allow them permissions to process your data for specific reasons and in accordance with our instructions.
We may need to share your data when we believe it’s required by law or to protect your and our rights and security.
It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process, or Financial Conduct Authority (FCA) regulations or if we have a good faith belief that disclosure is reasonably necessary to:
- investigate, prevent, or act regarding suspected or actual illegal activities or to assist government enforcement agencies;
- enforce our agreements with you;
- investigate and defend ourselves against any third-party claims or allegations;
- protect the security or integrity of our service (such as by sharing with companies facing similar threats); or
- exercise or protect the rights and safety of Valhalla, our clients, our visitors, personnel, or others.
We attempt to notify clients and visitors about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand. To learn more, see our Data Request Guidelines.
Your Choices & Obligations
We will only retain your personal data for as long as necessary to fulfil the purpose we collected it for, including for the purpose of satisfying any legal, accounting or reporting requirements.
Rights to Access Your Personal Data
You have choices about how your data is collected, used and shared. You have rights under data protection law in relation to request access, correction or erasure of your personal data.
We provide you with choices about the collection, use and sharing of your data, from selecting which data you wish to share with us in your documentation, not including that information which is required by law by HMRC or the FCA in order to provide our Services and Products.
We offer access to the personal data we have about you. Under GDPR and e-Privacy regulation, Valhalla will process this as soon as possible within 30 days. We may request a fee of £10, dependent on the extent of information you require.
Other Important Information
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. If you think that any part of our process is not secure please Contact Us.
Cross-Border Data Transfers
Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA we ensure a similar degree of protection is afforded to it by ensuring that safeguards are implemented.
We will only transfer personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
Where we use providers in the US we may transfer data to them if they are part of the privacy shield which requires them to provide similar protection to personal data shared between Europe and the US.